Product List: Items are not showing up when the form is being viewed on desktop screens

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    jheanjbantegui
    Asked on September 23, 2021 at 10:00 PM

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    Screenshot
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    Jovanne_A
    Answered on September 24, 2021 at 08:57 AM

    Hi, thank you for contacting support.

    I cannot determine which widget or form field the form in the image used. Can you please provide us the form link so we can check?

    We will wait for your reply.

    Thank you.

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    Tommi_N
    Answered on September 24, 2021 at 12:30 PM

    The problem seems to be in the form 212330132994046 page for products not being visible on larger devices than mobile at all.

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    With mobile width product page seems to be showing products fine:

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    I managed to get clone form working with the following trick:

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    1. Go to the Layout section in Form designer
    2. Change Layout to Classic form
    3. Once it has loaded, change classic form back to Card Form
    4. Reload your form and the product page should be working
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    jheanjbantegui
    Answered on September 24, 2021 at 05:27 PM

    Hi Tommie! Yes it worked when I used the classic form. But I was asking for your help on how to make it work on desktop too using the card form. I would really appreciate it if you could help me with this problem.

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    Jovanne_A
    Answered on September 24, 2021 at 07:33 PM

    Hi,

    Could you please try changing your theme and see if that can help?

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    Please give it a try and let us know how it goes.

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    jheanjbantegui
    Answered on September 25, 2021 at 12:14 PM

    Hi Jovanne, I tried doing that as well, I actually tried 3 - 4 different themes and nothing helped. I hope you could do something about this problem.

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    Billy_G
    Answered on September 25, 2021 at 10:41 PM

    Allow me to check further. I'll reach out again as soon as I have an update.

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    Billy_G
    Answered on September 26, 2021 at 09:47 AM

    Thanks for patiently waiting.

    It appears that this is a bug on the form as it is unable to show all your product listings properly using the Cards layout.

    I've already escalated this issue to our backend team. We don't have an ETA, however, they'll reach out to you as soon as the issue has been fixed.

    We apologize for any inconvenience this has caused you.