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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I CAN NOT ACCESS MY FORMS

    Asked by philipgardner on February 24, 2014 at 09:59 AM

    I can not access my  forms.  So, I changed from Chrome to Internet Explorer.

     

    In IE, I could access my forms but I can not make changes.   It freezes when I attempt to change colors, appearances etc.

    My Forms Freezes
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    Answered by philipgardner on February 24, 2014 at 10:07 AM

    As you can imagine, this is a serious problem.  Before when this happened, I disabled Ad Block and things went to normal.  But this is not working today.

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    Answered by Carina on February 24, 2014 at 10:12 AM

    Have you tried to clear your forms cache?

    Let us know if the problem persists.

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    Answered by philipgardner on February 24, 2014 at 10:30 AM
    Thanks for your response. Now, inexplicably, it works.
    This is the second time this has happened - not working and then, for no
    apparent reason, working again.
    Thanks for you quick response.
    ...
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    Answered by Carina on February 24, 2014 at 10:40 AM

    I'm glad to hear it. You are very welcome.

    Feel free to contact us anytime you need support.