What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way for a user who abandons the paypal step to go back to complete it later?

    Asked by RFFOD on February 24, 2014 at 11:42 AM

    We are using paypal for payment.  I understand that if a user abandons their registration when they are re-directed to paypal, their registration data is set to pending.  Is there a way for them to later go back to complete the paypal step, or do they need to re-enter their registration data?

    step pending
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 24, 2014 at 12:23 PM

    Hi, you can accomplish that by following this guide to save forms and continue later, in this way they will no re-enter their registration data. Try it, and if you need any help, let us know.