What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I cancel my payments?

    Asked by francesday on July 12, 2011 at 01:43 PM

    I have had a form active for a few months but it is no longer required. I have been to My Account Settings and clicked Cancel.  This just exits the entire web page.  How do I cancel the form and the payment?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 12, 2011 at 01:49 PM

    Hello,

    Cancelling your subscription from your account settings will redirect you to the proper payment gateway for your payment method. That is, either Paypal.com for Paypal paid subscription, or Plimus.com for credit card paid ones.

    I wanted to cancel your subscription for you so I tried looking up the subscription on Plimus using the email address associated with your Jotform account, but to no avail.

    If you have paid using credit card (Plimus):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    If you have paid via Paypal:

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    Cancelling your premium or professional subscription will not affect your forms in any way. Your account will only revert back to free status. If you cancelled way before your subscription's billing date, your account shall stay as premium or professional until the time you have paid for expires.

    Let me know if you need further assistance in cancelling your subscription.


    Neil

  • Profile Image

    Answered by francesday on July 13, 2011 at 04:09 AM
    Hi Neil



    Thanks for your prompt reply. The payment is made through PayPal and I have now been through and cancelled it (my email for PayPal is different from Jotform, so that’s why you couldn’t find it I expect).



    Perhaps a note could be added to the website to the effect that it will take you to the appropriate site for cancellation – or at least open it in another window. I got very confused because I already had a tab open in my browser to PayPal, so when the Jotform page suddenly disappeared and PayPal popped up, it looked to me as thought the Jotform page had crashed.



    Good support from you, as usual – thanks



    Frances



  • Profile Image
    JotForm Support

    Answered by mliz on July 13, 2011 at 05:28 AM

    Hi Frances,

    Thank you for your suggestion on how we can improve the process.
    At the moment we don't have a billing portal that's why we outsource
    our billing operations to Plimus and PayPal so that we can focus on
    making JotForm better.

    As of the moment I can see that you already have cancelled your account.

    Thanks for using JotForm.

    Regards,
    Mliz