smtp mail sending issue plan solved yet? such a pain.

  • Profile Image
    historiarex
    Asked on February 24, 2014 at 07:29 PM

    I'm wondering if jotform is going to improve the issue with the email notification any time soon..... the current system is in my view dangerous because if my smtp sender account changes or breaks then clients don't get emails. Before when jotform handled it all it was simple. make the form > setup notifications > done.  Now the whole thing is fragile.... and you don't want fragile when it comes to the lifeblood of your website... the incoming leads.

    Solve this issue and I'll start using and recommending jotform.

    Thanks
    Former Jotform Lover

  • Profile Image
    BDAVID
    Answered on February 24, 2014 at 08:40 PM

    Hi, have you tried whitelisting our Jomail IP addresses within your email server? (or ask for it to your email server provider)

    JOTFORM IP LIST:

    188.138.116.138

     107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    23.29.113.206

    23.29.123.157

    Also you may use Mandril SMTP to send emails, please take a look at this guide to use Mandrill to send emails from you own email address.