What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    smtp mail sending issue plan solved yet? such a pain.

    Asked by historiarex on February 24, 2014 at 07:29 PM

    I'm wondering if jotform is going to improve the issue with the email notification any time soon..... the current system is in my view dangerous because if my smtp sender account changes or breaks then clients don't get emails. Before when jotform handled it all it was simple. make the form > setup notifications > done.  Now the whole thing is fragile.... and you don't want fragile when it comes to the lifeblood of your website... the incoming leads.

    Solve this issue and I'll start using and recommending jotform.

    Former Jotform Lover

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    JotForm Support

    Answered by BDAVID on February 24, 2014 at 08:40 PM

    Hi, have you tried whitelisting our Jomail IP addresses within your email server? (or ask for it to your email server provider)


    Also you may use Mandril SMTP to send emails, please take a look at this guide to use Mandrill to send emails from you own email address.