What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Which version of IE they are using. I do not think there is any issue with dropdown field reported. I just created a demo form with dropdown field and tested it in IE 8 & 9 and it seems to work just fine.
The form URL which you have shared does not have any dropdown field. Do get back to us with the correct form URL or the web page URL where you have your form embedded and we will take a look.
I provided the wrong URL. It should be http://form.jotform.us/form/40215852665152
I was able to test on the latest version of IE 11. I am not sure what each of the other individual users may be using. You will see that the drop box does not show up at all for State Traveling From.
I was able to reproduce the issue using IE11 in Windows 8.1 so let me forward this thread to our developers so they can further check and investigate the cause of the issue.
For now, if possible, instead of the Widget, use the Dropdown field with US States enabled on the Special Options tab: