Integrations wizard show empty tabs in IE

  • Profile Image
    nadeemshafique
    Asked on February 25, 2014 at 08:47 AM

    Dear Support team,

    I am having problem with the integrations option. When I click on Integration button a pop-up window appears but it shows all tabs empty.

    Regards,

    Nadeem

  • Profile Image
    TitusN
    Answered on February 25, 2014 at 09:51 AM

    Hello Nadeem,

    Thank you for contacting us.

    Do you get the same error when you load your form builder in Google Chrome or Mozilla ?

    Seems you may be working with IE8 which may not work well with the form builder  -

    Please also try using this link and let us know if it shows the same problem: https://jotform.com/login

    Let us know.

  • Profile Image
    nadeemshafique
    Answered on February 26, 2014 at 01:23 AM

    Dear Support Team,

    I tried your given link but problem is still there. Mozila Firefox is also giving same problem.

    Regards,

    Nadeem

  • Profile Image
    ashwin_d
    Answered on February 26, 2014 at 06:57 AM

    Hello Nadeem,

    I'm sorry for the trouble caused to you.

    Have you tried clearing your browser cache already? I am able to replicate the issue in IE but the integration works just fine with mozilla and chrome browsers. 

    Screenshot of IE:

    Screenshot of Mozilla:

    I am reporting this issue to our back end team and we will get back to you as soon as we have any update on this. For now, I would suggest you to clear your browser cache and try the integration in chrome / mozilla. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    DO get back to us if the issue persists in mozilla.

    Thank you!

  • Profile Image
    paulsimpson
    Answered on February 27, 2014 at 03:14 PM

    Hi Nadeem,

    This bug has now been fixed. If you are still having problem please try clearing your cache. If the problem still persists after this please let us know.

    We are very sorry for any inconvenience this has caused you and thank you for bringing this to our attention.

    Paul