What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Integrations wizard show empty tabs in IE

    Asked by nadeemshafique on February 25, 2014 at 08:47 AM

    Dear Support team,

    I am having problem with the integrations option. When I click on Integration button a pop-up window appears but it shows all tabs empty.

    Regards,

    Nadeem

    Screenshot
    problem integrations all
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    JotForm Support

    Answered by TitusN on February 25, 2014 at 09:51 AM

    Hello Nadeem,

    Thank you for contacting us.

    Do you get the same error when you load your form builder in Google Chrome or Mozilla ?

    Seems you may be working with IE8 which may not work well with the form builder  -

    Please also try using this link and let us know if it shows the same problem: https://jotform.com/login

    Let us know.

  • Profile Image

    Answered by nadeemshafique on February 26, 2014 at 01:23 AM

    Dear Support Team,

    I tried your given link but problem is still there. Mozila Firefox is also giving same problem.

    Regards,

    Nadeem

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    JotForm Support

    Answered by ashwin_d on February 26, 2014 at 06:57 AM

    Hello Nadeem,

    I'm sorry for the trouble caused to you.

    Have you tried clearing your browser cache already? I am able to replicate the issue in IE but the integration works just fine with mozilla and chrome browsers. 

    Screenshot of IE:

    Screenshot of Mozilla:

    I am reporting this issue to our back end team and we will get back to you as soon as we have any update on this. For now, I would suggest you to clear your browser cache and try the integration in chrome / mozilla. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    DO get back to us if the issue persists in mozilla.

    Thank you!

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    JotForm Support

    Answered by paulsimpson on February 27, 2014 at 03:14 PM

    Hi Nadeem,

    This bug has now been fixed. If you are still having problem please try clearing your cache. If the problem still persists after this please let us know.

    We are very sorry for any inconvenience this has caused you and thank you for bringing this to our attention.

    Paul