What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form isn't reverting

    Asked by ebartosh on February 25, 2014 at 09:57 AM

    Hello,

    Yesterday I was working on my form (http://jotformpro.com/form/40506713689965), and lost quite a bit of work. I went back to my revision history, and it had retained my changes, so I reverted it back. However, when I go in to view or edit the form, it is not the revised version (fields are missing, there is no formatting, conditions are lost, etc). Please let me know if you need further clarification, hoping you guys are once again able to help me out!

    Thanks so much!

    Page URL:
    http://jotformpro.com/form/40506713689965

    thanks hello and
  • Profile Image

    Answered by Carina on February 25, 2014 at 11:33 AM

    Have you tried to revert to other versions? Maybe there was some error with the process and it can be corrected by reverting again back and forth. 

    If this doesn't solve please get back to us so we can try other solutions.

    Thank you

  • Profile Image

    Answered by ebartosh on February 25, 2014 at 11:37 AM

    I have tried this several times with different versions of the form, and though on the Revision History screen it says it has been reverted, it never is changed back on the form itself.

  • Profile Image

    Answered by Carina on February 25, 2014 at 12:03 PM

    I forwarded this difficulty to our development team so they can review this matter further. They will get back to you with more details.

     Meanwhile on a previous thread (How can I change the size of my hover box?) I had to clone your form to do some tests. If it is of help you can clone it:

    http://form.jotformpro.com/form/40516469352961

    Let us know please if you need more assistance.

  • Profile Image

    Answered by cettox on February 27, 2014 at 01:59 AM

    Hi,

     

    which version do you want to revert your form to? And, are you using sub user functionality?

  • Profile Image

    Answered by ebartosh on March 03, 2014 at 03:19 PM

    Hello,

    I'm wanting to revert my form to the most recent one on the Revisions page. And yes, there is one other subuser.

    Thank you!

  • Profile Image

    Answered by ebartosh on March 03, 2014 at 03:24 PM

    The version from 9:43 on the 25th would be wonderful.

  • Profile Image
    JotForm Support

    Answered by TitusN on March 03, 2014 at 04:18 PM

    Your message has reached our developer - you shall be updated as soon as possible.

    Thank you for the update.