how come I've had 5 successful submissions but only 4 are counted?

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    Asked on February 25, 2014 at 07:30 PM

    On the page that shows all my forms, my Amazing Relationships Workshop submission count shows 4 ... but there have been 5 successful submissions.

    Why the discrepancy in the count and how can it be fixed?



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    Answered on February 25, 2014 at 09:29 PM

    After checking your account I could confirm that your AR Workshop form has 4 submissions in the system. In each submission did the user see the thank you message? Was any submission deleted?

    Thank you for helping us understand better this issue, so we can be of more assistance.