What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
how come I've had 5 successful submissions but only 4 are counted?Asked by thrivinglife on February 25, 2014 at 07:30 PM
On the page that shows all my forms, my Amazing Relationships Workshop submission count shows 4 ... but there have been 5 successful submissions.
Why the discrepancy in the count and how can it be fixed?
After checking your account I could confirm that your AR Workshop form has 4 submissions in the system. In each submission did the user see the thank you message? Was any submission deleted?
Thank you for helping us understand better this issue, so we can be of more assistance.