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    What happen to the upgrade on my account for my subscription plan?

    Asked by ert911 on February 26, 2014 at 12:50 PM

    We upgraded our plan and paid by Paypal on the 21st of February. Enable our forms immediately

    Call me if there are any questions. My phone number is 703 731 6629. Rergards Terry Erlacher

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    Answered by KadeJM on February 26, 2014 at 03:24 PM

    Hmm that's pretty strange and we do apologize about that. It seems that perhaps there was a minor glitch which caused that. I found your billing records indicate that you have a previous Bi-Yearly Premium Subscription that is currently Active which was purchased through Plimus (Ref #44407717) and is good until 4/1/2014 (paid for on 4/1/2012).

    However, I see you mentioned you that you paid for a plan recently on 2/21/2014 through PayPal but I did not find any record of this. Can you please provide us with a reference# for the PayPal Transaction and we will try to locate that in our system also. I am thinking that this didn't upgrade your account probably because you may not have entered in the matching email or username which would have associated it with your JotForm Account.