What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not emailing correctly.

    Asked by ywamchico on February 26, 2014 at 05:52 PM

    I am having a hard time getting my forms to email correctly. I clicked on the Email Alerts button, and made sure it had the correct email address, but as we have been running tests on the forms, we have been receiving emails with only the field titles, or with "undefined" in the body text of the email. 

    How can I make sure that we are receiving the correctly formatted forms by email?

    Thank you, 

    Regan P

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    JotForm Support

    Answered by BDAVID on February 26, 2014 at 09:12 PM

    Hi, please delete the current email notifications, click on Email Alerts, select the notification, and click on Delete E-mail button, then set it up again. It should be created like this:


    Do the test again, in the preview mode of your form, and let us know what happens.