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  • Profile Image

    I am not receiving the notifications from my form

    Asked by jordangeller on February 27, 2014 at 02:46 AM

    Hello. Same issue here with my "Tell Us About Yourself" form. Can you please check your logs? Thanks.



    This is a re-post of a comment on How to Prevent Email Bouncing Related Issues

    check thanks hello same
  • Profile Image

    Answered by EliezerN on February 27, 2014 at 08:54 AM

    Hi,

    I checked your form and our mail logs for the email address info@jordangeller.com, shows that no email has been delivered. But I checked our bounce list and your email address was not there.

    So, I performed a test by creating a new Notification in your form and added my email address and then sent a submission to see if the issue was with your email address only or with the form itself.

    As result, I got the notification in email inbox with no issues. Then, I checked the mail logs for your email and it shows that my submission notification was delivered with no issues at this time, so you should have received it: 

    /var/log/jotform/amazonSES.log:[27/Feb/2014:08:46:46 -0500] 40016855384152 AmazonSES Sent email to info@jordangeller.com -  MessageID:000001447398f038-ff42dfde-ccb6-4797-ab53-d23dc1587432-000000 - RequestId:990a1aa0-9fb5-11e3-9f22-910d4905d698

    So, please make a test from your side and it should work correctly. But if the issue still persists, kindly follow this guide to whitelist our IP addresses: Whitelisting JotMails IP Addresses

    Do not hesitate to contact us if the issue persists.

    Thanks