What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving the notifications from my form

    Asked by jordangeller on February 27, 2014 at 02:46 AM

    Hello. Same issue here with my "Tell Us About Yourself" form. Can you please check your logs? Thanks.

    This is a re-post of a comment on How to Prevent Email Bouncing Related Issues

  • Profile Image

    Answered by EliezerN on February 27, 2014 at 08:54 AM


    I checked your form and our mail logs for the email address info@jordangeller.com, shows that no email has been delivered. But I checked our bounce list and your email address was not there.

    So, I performed a test by creating a new Notification in your form and added my email address and then sent a submission to see if the issue was with your email address only or with the form itself.

    As result, I got the notification in email inbox with no issues. Then, I checked the mail logs for your email and it shows that my submission notification was delivered with no issues at this time, so you should have received it: 

    /var/log/jotform/amazonSES.log:[27/Feb/2014:08:46:46 -0500] 40016855384152 AmazonSES Sent email to info@jordangeller.com -  MessageID:000001447398f038-ff42dfde-ccb6-4797-ab53-d23dc1587432-000000 - RequestId:990a1aa0-9fb5-11e3-9f22-910d4905d698

    So, please make a test from your side and it should work correctly. But if the issue still persists, kindly follow this guide to whitelist our IP addresses: Whitelisting JotMails IP Addresses

    Do not hesitate to contact us if the issue persists.