What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Refund for subscription for February

    Asked by DancingGODS on February 27, 2014 at 10:29 AM

    I requested a subcription refund earlier this week. I changed the account back to a free account but did not know I had to cancel the subscription within PayPal. I did that and requested a refund. Can you please let me know the status and when I can expect it?

    Thank you,

    Cindy Long

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 27, 2014 at 01:22 PM

    Hi Cindy,

    Our apologies.

    The refund status is still pending, however it is already on the refund queue and our higher team will processed this anytime soon. Please expect the refund to reflect back on your account within 5 to 10 days as soon as it is processed.

    You will be updated on your previous thread once our higher team has processed the refund.

    Thanks and apologies for any inconveniences caused.