What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do i cancel my account

    Asked by jmervis on July 13, 2011 at 04:39 PM

    The link took me to a plimus page which said my password isn't correct. Please downgrade my account to the free one.

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 13, 2011 at 10:35 PM

    Hi Jonathan,

    Your Plimus password is different from your Jotform password. Go to this page to reset your Plimus password (for future reference).

    Anyway, I see that your subscription has already been cancelled. Your account shall stay as Premium until the time you have paid for expires, which is on the 23rd of this month. Afterwards, your account will revert back to free status but your forms and data will remain intact.

    If you have other questions or concerns, please let us know. Thank you very much for doing business with Jotform!


    Regards,
    Neil