What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
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Well, there's a chance that they do not recieve the email. This depends on the form setting for the email notification - if their address is not added there - they do not get the notification.
Just to be sure, you can add their email address to the form by following this linked guide.
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