What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I paid for a premium subscription, but my account is not upgraded

    Asked by mazupla on February 27, 2014 at 03:00 PM


    I have paid for the upgrade to premium monthly subscription.

    However this has not updated

    Thank You 

  • Profile Image
    JotForm Support

    Answered by TitusN on February 27, 2014 at 06:09 PM


    Thank you for contacting us.

    I have checked our records and found your subscription upgrade: 78190131

    The change has been effected.

    We apologize for the inconvinience, and let us know if we can assist further.