What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not able to unsubscribe from the Premium Plan?

    Asked by swtamacedonia on February 27, 2014 at 03:20 PM

    I tried few times to do so, but it still says that I am a Premium user, which I am not. Additonally most of the time my app is not showen on facebook! I am seriously considering giving up JotForm!

    Page URL:
    https://www.facebook.com/SWTAlumniMacedonia/app_128953167177144

    unsubscribe premium plan JotForm app
  • Profile Image
    JotForm Support

    Answered by Mike_T on February 27, 2014 at 06:15 PM

    Thank you for contacting us.

    Your account has been changed back to the free Starter plan now.

    There is a little problem with your embedded form on Facebook, it has incorrect httpS URL, that is why the form is not being loaded:

    Please change:

    https://form.jotformeu.com/form/30596727476366

    To:

    https://secure.jotformeu.com/form/30596727476366

    If you need any further assistance, please let us know. We will be happy to help.