Why am I not able to unsubscribe from the Premium Plan?

  • Profile Image
    swtamacedonia
    Asked on February 27, 2014 at 03:20 PM

    I tried few times to do so, but it still says that I am a Premium user, which I am not. Additonally most of the time my app is not showen on facebook! I am seriously considering giving up JotForm!

  • Profile Image
    Mike_T
    Answered on February 27, 2014 at 06:15 PM

    Thank you for contacting us.

    Your account has been changed back to the free Starter plan now.

    There is a little problem with your embedded form on Facebook, it has incorrect httpS URL, that is why the form is not being loaded:

    Please change:

    https://form.jotformeu.com/form/30596727476366

    To:

    https://secure.jotformeu.com/form/30596727476366

    If you need any further assistance, please let us know. We will be happy to help.