Not able to submit form. Is your site down?

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    patriccia
    Asked on February 27, 2014 at 07:30 PM

    Hello,

    My customers are having issues paying.  The submission will not go through.  Is your site down.  Plus all of my forms are gone.  When I go to edit my forms.  I see the forms, but it will only let me view one old form and I have several forms.

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    ashwin_d
    Answered on February 27, 2014 at 10:28 PM

    Hello patriccia,

    I'm sorry for the trouble caused to you but our site is working just fine. 

    Upon checking your account, I found that all your forms are there in your account. Please check the screenshot below:

    On your issue of not able to edit forms, it could be a browser related cache issue. Have you tried clearing your browser cache? If not then please do so and that should solve your problem. The following guide should help you:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!

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    ashwin_d
    Answered on February 27, 2014 at 11:05 PM

    Hello patriccia,

    For your issue related to unable to submit form: I did check one of your payment form "WSCSC" and I was able to replicate the issue you are having. The payment question always says that it is required even if all the input fields have value. Is that the problem you are also facing? Please check the screenshot below: 

    Do get back to us and we will investigate this further.

    Thank you!

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    patriccia
    Answered on February 27, 2014 at 11:20 PM
    New response receivedYes, this is the problem.
    Patriccia
    ...
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    ashwin_d
    Answered on February 28, 2014 at 02:21 AM

    Hello patriccia,

    I have already responded to you on the following thread:  http://www.jotform.com/answers/339903-Payment-tool-is-not-working-?entrymessage=10732640770

    Thank you!