What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not able to submit form. Is your site down?

    Asked by patriccia on February 27, 2014 at 07:30 PM

    Hello,

    My customers are having issues paying.  The submission will not go through.  Is your site down.  Plus all of my forms are gone.  When I go to edit my forms.  I see the forms, but it will only let me view one old form and I have several forms.

    site able to submit My Forms hello all
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 27, 2014 at 10:28 PM

    Hello patriccia,

    I'm sorry for the trouble caused to you but our site is working just fine. 

    Upon checking your account, I found that all your forms are there in your account. Please check the screenshot below:

    On your issue of not able to edit forms, it could be a browser related cache issue. Have you tried clearing your browser cache? If not then please do so and that should solve your problem. The following guide should help you:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on February 27, 2014 at 11:05 PM

    Hello patriccia,

    For your issue related to unable to submit form: I did check one of your payment form "WSCSC" and I was able to replicate the issue you are having. The payment question always says that it is required even if all the input fields have value. Is that the problem you are also facing? Please check the screenshot below: 

    Do get back to us and we will investigate this further.

    Thank you!

  • Profile Image

    Answered by patriccia on February 27, 2014 at 11:20 PM
    New response receivedYes, this is the problem.
    Patriccia
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 28, 2014 at 02:21 AM

    Hello patriccia,

    I have already responded to you on the following thread:  http://www.jotform.com/answers/339903-Payment-tool-is-not-working-?entrymessage=10732640770

    Thank you!