Text of Autorespond Emails Disappearing, Replaced with "Undefined"

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    Wilson Skalinder
    Asked on February 27, 2014 at 07:32 PM

    We have a basic RSVP form on our website that sends an autoresponse email based on the user's selection of the event for which the user would like to RSVP.

    When the user chooses to RSVP to event A and submits the form, an autorespond email specific to event A is sent to the user as an RSVP confirmation. When the user chooses event B, an autorespond email specific to event B is sent, and so on.

    Twice we have had the content of those autorespond emails disappear entirely and be replaced with "Undefined". I've checked the revision history and with everyone who has access to editing the form, and there is no indication any of us deleted the content of the autorespond emails.

    The form is located here:
    http://galleriadomain.net/rsvp/

    The problem appeared previously, on Feb 15, 2014, with the autorespond email linked to the Chicago Feminist Renaissance, and yesterday it occurred with the autorespond email assocated with the Newcomers Social and/or Premium Educational Event.

    Is there a way to prevent this from happening?

  • Profile Image
    GD2Trial
    Answered on February 27, 2014 at 07:34 PM

    Also, just a heads up: I tried to submit this question through "Support" several times after logging in and received in error message each time, so I submitted it through "Contact Us".

  • Profile Image
    ashwin_d
    Answered on February 27, 2014 at 11:30 PM

    Hello GD2Trial,

    It seems that you have multiple thread for the same issue. I have already responded to you on the following thread and we will continue our investigation there:  http://www.jotform.com/answers/339881-Auto-responder-is-displaying-undefined-value

    Thank you!