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  • Profile Image

    How to format notification email?

    Asked by nsure on February 28, 2014 at 03:09 AM

    Hi,

     

    I've created various forms already and I noticed that one of the form's notification email that I'm getting is coming in too wide.  As shown on the screenshot below. How do I make it to fit the table, similar to the second screenshot (this is for another form that's looks perfect and clean)?

     

     

    Screenshot 2 (another form)

     

    Page URL:
    http://form.jotformpro.com/form/33223757054957

    email format JotForm uploads jpg
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 28, 2014 at 10:31 AM

    Hello nsure,

    Have you resolved this problem already or deleted the problamatic notification already?

    Upon checking your form's notification alert, I only found one notification with "NSURE" logo and the other one has "JotForm" logo. The one with "NSURE" logo seems to have correct format and not the distorted one.

    The most convenient way to solve this problem is to delete your notification alert and add a new one. When you add a new notification alert, it will add the default layout.

    Here is a guide to help you delete the notification:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps.

    Thank you!

  • Profile Image

    Answered by nsure on March 04, 2014 at 11:56 PM

    Hi,

    Thanks for the reply but this has not been resolved.

    I am NOT referring to the forms that you'll see under submissions (http://www.jotform.com/submissions/33101076780952) those would look okay.

    I am referring to the email notification that I'm receiving as shown on the screenshot above. I want my notification to appear like the second one (which is for another form).

     

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 05, 2014 at 01:49 AM

    Hello nsure,

     I want my notification to appear like the second one (which is for another form).

    I am not sure if I have understood your question correctly. The notification email screenshot you have attached above seems to have the default format with just the JotForm logo being replaced with NSURE logo. 

    As explained in my above answer, deleting and adding a new notification email alert will show the default email template. You need to just replace the JotForm logo with the logo of your own.

    Do get back to us if you meant to ask something else. Please explain in details what specific changes you would like to change in your submission email template.

    We will wait for your response.

    Thak you!