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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is extremely slow on website

    Asked by adriaanse on February 28, 2014 at 08:11 AM

    Hello,

    I crested a very detailed mortgage application form for our company. I was very happy with form. Unfortunately the form is performing extremely slow. It is taking a long time to initially load and move from page to page. Our customers will never take the time to complete the form as it is performing now.

    Please advise on how to correct this. Also, there are a two points during completion of the form where blank screens (with back/next buttons) that come up. Any advise on how to correct this would be appreciated.

    We have to get this corrected immediately.

    Thank you.

    Page URL:
    https://www.drexelhillmortgage.com/secure-online-application/

    application form detailed next move
  • Profile Image

    Answered by Carina on February 28, 2014 at 12:25 PM

    I did some tests, both on the website and with the standalone version and could replicate the reported slowness. It is related to the amount of conditions present in the form. I believe not much can be done as even in the standalone version it is slow. Perhaps trying to reduce the number of conditions would normalize the speed of the form.

    Let us know please if you need more assistance.

  • Profile Image

    Answered by Carina on February 28, 2014 at 12:32 PM

    Still I will check with the rest of the support team if we can find a workaround to this situation.

    Thank you.

  • Profile Image

    Answered by adriaanse on February 28, 2014 at 12:33 PM

    Please do. I really like the form and would like to keep it as-is, and continue to use Jotfrom.

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    JotForm Support

    Answered by Mike_T on February 28, 2014 at 03:06 PM

     

    I think that you form is slow due to enabled Autofill option. It is saving the whole form to the browser local storage on each user action.

    In order to fix that issue, you might try to:

    - Set an Auto Save option to 30 seconds.
    and
    - Uncheck Save on data changes option.

    Alternatively, you might consider switching to another 'save and continue later' method which is based on two forms and page breaks:

    How to Save Forms to Continue Later

    Thank you.