Plan already exists issue

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    Mobileonix
    Asked on February 28, 2014 at 08:22 AM

    Hi Guys ,I have a issue with this form.It works fine when the first person comes to complete

    but when the next person comes it fails and I get the message see attached image.

    Not sure what I am doing wrong ?

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    Mobileonix
    Answered on February 28, 2014 at 09:55 AM

    Really unhappy that I have not got any reponse from jot form ?

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    EliezerN
    Answered on February 28, 2014 at 01:03 PM

    Hello.

    Please accept our sincere apolgies for the delay of our response. Our response system is to reply questions from old to new ones, which seems to be fair, and to day our forum has been a bit busy.

    So, regarding to the issue you describe, I cloned your form and performed some troubleshooting tests, as for example, I removed the Payment tool and then sent some submissions, and I did not have any issue. 

    It's possible that the issue is related to the Stripe connection, so, could you please try removing the current Stripe connection and reconnecting it? It may throw a different and positive results.

    If the issue still persists do not hesitate to contact us.

    Thanks

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    Mobileonix
    Answered on February 28, 2014 at 01:32 PM

    Hi Eliezer thanks for your response ,I do understand .In relation to this form I have done it and redone it about 10 times trying the method you suggested above but still the form has the same issue.

    First person completed form perfect and all worked 100% but when next person comes to fill in the form the issue and image comes up as in image i attached to first post.

    Our customers are getting frustrated as we have to keep going back to them to ask to sign up again which is not a great business practice.Look forward to you hopefully finding a solution for us soon.Thanks Paddy

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    TitusN
    Answered on February 28, 2014 at 04:42 PM

    Thank you for your feedback.

    I did a few tests and was able to reproduce the issue.

    This is caused by the currency symbol in the product name - apparently its being passed to Stripe as a the subscription identifying value, which causes the subscription not to advance to the next person:

    If you remove it, the error will not persist.

    During my tests, I changed the name as shown - and it worked fine:

    Did that help? Let us know.

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    Mobileonix
    Answered on February 28, 2014 at 04:53 PM

    Oh my god thank you so much I spent over 5 hours today trying to solve this issue and the problem was so simple.I cannot thank you enough.

    TitusN  your a top man .Well done Jotform support.

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    TitusN
    Answered on February 28, 2014 at 04:56 PM

    Much Obliged.:-)

    We're here to help - let us know if you hit a bump.

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    Mobileonix
    Answered on February 28, 2014 at 05:05 PM

    Lets hope this works now ,Time will tell but thanks sir