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    My account was disabled because it says that I reached the limits of my account.

    Asked by Florida Youth Summit  on February 28, 2014 at 01:44 PM

    I have checked everything in the account and the only thing that it says that went over is the SSL Submission. I have checked my embed form and it is not on the Secure check mark. Could you please explain to me why my account was disabled? Thank you

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    JotForm Support

    Answered by EltonCris on February 28, 2014 at 04:02 PM


    We are truly sorry to hear that.

    I just checked your website and I found a secure form embedded on this page: http://www.floridayouthsummit.com.usrfiles.com/html/7782bf_da38fe3434bc70d88417af7f9afc207d.html

    When you view that page source, you will be able to see this embed code.

    <script type="text/javascript" src="https://secure.jotform.co/jsform/23094641759865"></script>

    This is the reason why you have overlimited the SSL limit on this month. Free user's limit for SSL is 10 per month. May we suggest you to consider uprading to one of our paid plan for a higher limits and to re-activate your forms immediately to continue with the service.

    Please let us know should you have further questions and if there's anything else we could help. We'd be more than happy to assist you here.

    Best Regards!