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  • Profile Image

    chrome problems

    Asked by gnolan on February 28, 2014 at 02:17 PM

    Dear Jotform,

     

    I got an email from an end user. In it he described getting a "There are errors on the form. Please
    fix them before continuing." message. He was using Chrome and since has switched browsers and submitted successfully. When I go to my form to try and reproduce the (a) problem I am now getting the dreaded spinning captcha issue. I have cleared cache, etc. I am using a Mac.

     

    Gary Nolan

    Page URL:
    http://www.ocfci.net/Craft%20Applications/index.html

    JotForm email problem cache
  • Profile Image
    JotForm Support

    Answered by KadeJM on February 28, 2014 at 04:24 PM

    Hello Gary, I've taken a look at the problem you speak of but I am not currently seeing or finding anything wrong with it via Mac on my end after my test to check it.

    Which version of Chrome on Mac are you using? I checked this with OSX Mavericks and Chrome 33. 

    Additionally, I am wondering if you are able to find out from your end user what exact errors occurred so that we can test for that more to figure out what happened.

  • Profile Image

    Answered by gnolan on February 28, 2014 at 05:00 PM
    KadeJM,
    I had a feeling this was to be the case. I am in conversation with him to get more details. I am using the most up to date Chrome browser.
    Thanks,
    Gary
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on February 28, 2014 at 05:41 PM

    Okay thought so, I had presumed that as a possibility but I did not want to assume it and thank you for the confirmation of that. Also, I am sorry about that as I didn't mean that to deter your problem any longer over this but if there is any further valuable information that could possibly be obtained from your end user per my request which would help aid us with resolving the issue then it is pertinent to the problem so we appreciate it very much in advance.

    Anyhow, If I am able to figure out something sooner in regards to this then I'll certainly inform you beforehand but until then and for now, we will await your update about it.

  • Profile Image

    Answered by gnolan on February 28, 2014 at 08:50 PM
    KadeJM,
    While out riding on my bike I think I may have figured out the angle. I noticed the applicant was able to exceed the allowed word count with Firefox. So maybe Chrome was better at picking up a problem that Firefox ignored.
    So follow up question: how to enforce the word count rule with Firefox? My person was able to get a lot of text in.
    Thanks,
    Gary
    ...
  • Profile Image

    Answered by Cesar on March 01, 2014 at 01:47 AM

    One possible way this may have happened, could be by way of either Javascript disabled or Javascript not working properly (bad browser).

    As you can see on the test submission I performed on your form. My submission did manage to go through despite the limitation. All I needed to do was to disable Javascript on the browser upon submission.

    https://shots.jotform.com/cesar/screens/disablejavascript.png

     

    You could also notify the user that they must have javascript enabled on their browsers prior to submitting the form. Kindly take a look at the following thread for a possible alternative on disabled Javascript users: https://www.jotform.com/answers/178941

    Do let us know if you need further assistance. Thank you.