What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
chrome problemsAsked by gnolan on February 28, 2014 at 02:17 PM
I got an email from an end user. In it he described getting a "There are errors on the form. Please
fix them before continuing." message. He was using Chrome and since has switched browsers and submitted successfully. When I go to my form to try and reproduce the (a) problem I am now getting the dreaded spinning captcha issue. I have cleared cache, etc. I am using a Mac.
Hello Gary, I've taken a look at the problem you speak of but I am not currently seeing or finding anything wrong with it via Mac on my end after my test to check it.
Which version of Chrome on Mac are you using? I checked this with OSX Mavericks and Chrome 33.
Additionally, I am wondering if you are able to find out from your end user what exact errors occurred so that we can test for that more to figure out what happened.
I had a feeling this was to be the case. I am in conversation with him to get more details. I am using the most up to date Chrome browser.
Okay thought so, I had presumed that as a possibility but I did not want to assume it and thank you for the confirmation of that. Also, I am sorry about that as I didn't mean that to deter your problem any longer over this but if there is any further valuable information that could possibly be obtained from your end user per my request which would help aid us with resolving the issue then it is pertinent to the problem so we appreciate it very much in advance.
Anyhow, If I am able to figure out something sooner in regards to this then I'll certainly inform you beforehand but until then and for now, we will await your update about it.
While out riding on my bike I think I may have figured out the angle. I noticed the applicant was able to exceed the allowed word count with Firefox. So maybe Chrome was better at picking up a problem that Firefox ignored.
So follow up question: how to enforce the word count rule with Firefox? My person was able to get a lot of text in.
Do let us know if you need further assistance. Thank you.