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  • Profile Image

    Clients are unable to submit the contract I'm sending them.

    Asked by TheGreatVine on February 28, 2014 at 05:21 PM

    Hi,

    I created a portrait contract for clients to sign. I tested it out by sending it to a 5 friends and asked them to fill it out. Of the five only 2 could complete it and hit submit. The other 3 it would not let them submit and in one case it wouldn't let them click on the agree button. I'm so confused about this. I just sent it to an actual client the other day and she wasn't able to submit it either. Do you have any suggestions as to why this is happening? Please help! Thanks

    Erica

    Page URL:
    http://thegreatvinephotography.com/?p=444

    fill thanks able to submit 3
  • Profile Image

    Answered by pinoytech on February 28, 2014 at 06:10 PM

    Hi Erica,

    Unfortunately, I wasn't able to reproduce the issue. I was able to submit my test submission in your form and redirect me to PayPal.

    Have they tried already clearing their browser cache/cookies and using other browsers? If not, can you please ask them if that fix the issue on their end?

    Please do update us for any progress.

    Thanks,