What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not sending - staying on 'Please wait'

    Asked by jsdeamer on February 28, 2014 at 05:50 PM

    I am testing one of my forms before going live, and for some reason this one is not sending. Its getting stuck on 'Please wait' The form is at http://jotformpro.com/form/40586049939973. Thanks for your help. Julie

    Page URL:
    http://jotformpro.com/form/40586049939973

    please wait My Forms thanks and
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    JotForm Support

    Answered by BDAVID on February 28, 2014 at 06:56 PM

    Hi, I have just submitted your form, and it did go through without a problem:

    Please log out of your account, clear your browser's cache, log back in, and try to submit it again. Also in what browser did you try to submit the form? I just did it in Chrome.

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    Answered by jsdeamer on March 01, 2014 at 01:57 PM

    Thanks for the quick response. In Safari I cleared cache and tried again but its still not sending. It worked fine in Chrome. Is the browser issue on my end or is there something Jotform can do to fix the problem? Thanks again.

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    JotForm Support

    Answered by EltonCris on March 01, 2014 at 09:02 PM

    @jsdeamer

    It works just fine on my test when using Safari.

    Would you mind providing a screenshot of the problem please? Have you tried to reset your Safari Browser settings? Please try to do so, this might help.

    Thanks!

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    Answered by jsdeamer on March 12, 2014 at 02:19 PM

    We've made the form available and it seems to be working fine for the most part. However, 3 users have experienced the same issue using Safari. When clicking 'Submit', they see 'Please wait' but it doesn't advance. The same users have ben successful when using Chrome or Firefox so it must be an issue with Safari. The versions being used are Safari 5.1.10 and 5.1.9.

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    JotForm Support

    Answered by Mike_T on March 12, 2014 at 05:01 PM

    I have submitted the form from Safari 5.1 on both Windows and Mac (through browserstack.com), and I was not able to reproduce any issues. If you receive any more reports about unresponsive Submit button, please let us know.

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    Answered by jsdeamer on March 17, 2014 at 12:21 PM

    Thanks for your continued help with this issue. I'm not sure what more can done if you are unable to replicate the problem but with an approaching deadline I am concerned that if a solution isn't found I will be inundated with panicky applicants! Right now I've received about 120 forms succesfully with approximately 10 users experiencing the problem described above. Safari is the common denomitator. Fortunately, when these same users switch to Firefox or Chrome they are able to submit. During last year's annual deadline, I received the vast majority of forms within a span of 24 hours - about 1,200. Given that number it will be tricky to troubleshoot with everyone experiencing this issue so I'm hoping to still find a resolution while there is time. Please let me know what I can do to help. I can get more details from the users in terms of the versions and systems they are using, or whatever you suggest. Thanks very much.

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    Answered by Carina on March 17, 2014 at 02:03 PM

    One idea is to insert a message "click here if you are having troubles submitting" to link to a second form that would have a hidden box field collecting the user's browser info.

    You can clone and edit this second form:

    http://form.jotformpro.com/form/40755911104953

    You can then use the Text field to insert the link in your form:

    http://screencast-o-matic.com/watch/c2ebFVnYGO

    The link will be of the cloned version.This way we can know better what are the users' specifications.

    Let us know if we can be of more assistance.

     

     

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    Answered by jsdeamer on March 26, 2014 at 03:18 PM

    Thanks, I will give this a try as the issue persists.