What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Secure Payment Logo

    Asked by kirstytrangmar on July 14, 2011 at 08:32 AM

    Hi,

     

    I have created a form with which to receive payments and I am concerned that there is no lock sign or indication on the form that the information is secure.

    I only need to attain customer's card details to use on our card machine so won't be using paypal etc and I'm worried they will not want to enter their details if it doesn't look secure.

    Any assistance/advice you can offer would be appreciated.

    Thank you

    Kirsty

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 14, 2011 at 09:41 AM

    Hi,

    I am not sure if you're referring to the secure icon on the browser's address and status bar such as this:

    or something that's similar to this:

    The first one will be displayed on your visitor's browser if you share the form's secure direct link, such as https://www.jotform.com/11871521707

    Take note that using a secure form will eat up your ssl submissions limit.

    The second one, the Authorize.Net verified merchant seal, can only be displayed if you have an Authorize.Net merchant account. So far, those are the only 'security' indicators that Jotform can offer.

    Hope I was able to shed some light into your question. Feel free to contact us again if you have other queries or concerns. Thank you and have a great day!


    Neil