What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have upgraded but my status has not been recognised. My form is still over quota

    Asked by blackstarchris on March 01, 2014 at 12:12 AM

    login:blackstarchris

     

    http://form.jotform.com/form/13190021799

     

    I need this form working so that customers can book orders thanks,

     

    Chris

    Page URL:
    http://form.jotform.com/form/13190021799

    status upgraded JotForm thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 01, 2014 at 04:58 AM

    Hello Chris,

    Upon checking your account, I was unable to find any recent payment details. The last subscription payment was received on Dec 31, 2012 for Premium yearly. Your payment was due again on Dec 31, 2013 but paypal was unable to process the payment. Hence your subscription was cancelled on Jan 8, 2014 and your account was downgraded to free.

    Have you upgraded your account recently? Do share the order reference number and we will take a look on why your account was not upgraded.

    Thank you!