Why is my phone nuber field data not posting?

  • Profile Image
    carliart
    Asked on July 14, 2011 at 09:49 AM

    In the middle of my form I have a phone number data field. When the form is filled out in it's entirety this is the only info not submitted via email. The data IS however collected and available on Jotform.com. Just not in the submittion email to me. What am I doing wrong? Please help! ;-) PLEASE!

     

    source code: <script src="//form.jotform.com/jsform/1314309565"></script>

    web page: http://www.greenmicrofiber.com/4-d-cleaning-sign-up-form/

  • Profile Image
    allanftd
    Answered on July 14, 2011 at 11:09 AM

    Hi carliart,

    I checked your email notification and found out that the Phone Number field is not included in the email template. You must add a new row and insert the variable for Phone Number:

    Then perform a test submission. If it is successful, you can save the changes. Otherwise, please let us know so that we can assist you further.

    Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    carliart
    Answered on July 14, 2011 at 04:13 PM

    How is the phone number not included? I added it through the Jot Form interface. Is this a bug on the site? Should I just recreate the form. It's so simple I'm confused as to why I'm having an issue.

  • Profile Image
    carliart
    Answered on July 14, 2011 at 04:15 PM

    As you can see in the screen shot posted the phone number field is smack dab in the middle of the form

  • Profile Image
    NeilVicente
    Answered on July 14, 2011 at 05:07 PM

    @carliart,

    Although the phone number field is added right inside your form, the placeholder for that field is not present in your notification email template.

    The easier and less complicated way to correct this is to re-create your notification mail. Of course, you would have to delete the old notification mail first.

    1.  Click the Setup & Embed tab
    2.  Click Email Alerts

    3.  Click the notification mail - in your case, it is named 'New Member Submission'
    4.  In the Compose Email screen that appears, click Delete E-Mail button to delete it

     

    Then create a new notification alert

     

    1.  Click the Setup & Embed tab
    2.  Click Email Alerts

    3.  Click Add New Email
    4.  Choose Notification Email then click Next

    5.  Configure Sender and Recipient settings for this new notification
    6.  Click Next then Finish

    Please keep this in mind:

    Whenever you modify your notification/autoresponder emails, they will be considered by the system as customized and will no longer be updated automatically when you add/delete fields in your form.

    You would need to either manually update the notifications or re-create them (much easiser).


    Neil

  • Profile Image
    carliart
    Answered on July 14, 2011 at 05:20 PM

    Neil, You the man! It's been a while since I've used the site and forgot about this part of the process. Makes perfect sense! Thanks again!!

  • Profile Image
    NeilVicente
    Answered on July 14, 2011 at 05:34 PM

    You're very much welcome. Glad I was able to give you a quick refresher course on Jotform Notifications :)


    Neil