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    Our organization is concerned about the auto-renew portion of paid plans.

    Asked by liztiley on March 01, 2014 at 09:17 AM

    Do we receive an email when it is time to auto-renew with the option of declining?

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    JotForm Support

    Answered by Welvin on March 01, 2014 at 12:43 PM


    Yes, our payment processors would email you a reminder about your subscription. If I see it right, it's seven days before the auto renewal date. I don't think there's a decline option, but there's a way to cancel the subscription if you're paying the subscription through our Payment Processor - FastSpring.

    Unfortunately, I don't see an option to cancel a subscription if you're paying the subscription through our Payment Processor - Plimus. You will have to contact us or anytime, you can downgrade the subscription to your My Account - Billing Section: https://www.jotform.com/myaccount/billing.


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    Answered by liztiley on March 01, 2014 at 01:27 PM

    How about through PayPal?

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    Answered by KadeJM on March 01, 2014 at 06:15 PM

    As my colleague stated above about our Payment Processors this is correct. Also to be honest PayPal despite their new invoicing system is within the same boat as it is not currently set up to cancel this via email before you are billed again though you can log into your PayPal Account and cancel it if you wish but still no invoice is sent out to cancel this ahead of time. Each of which is currently only set up to send notice of such upon the date of the actual billed timeframe as confirmation.

    Our system is configured to recur automatically from the date of anniversary of your purchase. This is why it is highly recommended to log into your account beforehand and cancel it if you do not wish to continue our plan and our system will let the remainder of what you paid for on your plan run its course followed by being downgraded automatically.

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    Answered by liztiley on March 03, 2014 at 08:30 AM
    Thank you!