What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Issue with form entries

    Asked by Mobileonix on March 01, 2014 at 04:35 PM

    Hi Guys ,I have completed this form 2 times and paid but do not 

    see any data or emails from the data I have filled ?

     

    http://www.jotformpro.com/Mobileonix/steunans

    Page URL:
    http://www.jotformpro.com/Mobileonix/steunans

    Emails www and
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 01, 2014 at 06:52 PM

    Hi, are you saying that you have not received your email notifications? Have you checked your spam folder? 

    Please contact with your email provider and request them to add JotMail's IP Addresses to their whitelist. 

    JOTFORM IP LIST:

    188.138.116.138

     107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    23.29.113.206

    23.29.123.157

  • Profile Image

    Answered by Mobileonix on March 02, 2014 at 07:17 AM

    Hi Mate ,I have entered data 2 times to the form and do not even see my entries ?

    I clicked and paid as well but In submissions I see nothing .Payments went through ok though :((

  • Profile Image
    JotForm Support

    Answered by Welvin on March 02, 2014 at 10:38 AM

    Hi,

    Our apologies! I've checked your form, but I couldn't find any payment field to it: http://www.jotformpro.com/Mobileonix/steunans. Did you remove it?

    I also checked your form notification email settings, and I noticed that your Sender Email is the same as the recipient email. Please kindly change any of the settings to test the form. Using a different email address should resolve that. If not, please update us here.

    We also advise checking this guide for more solutions on this kind of issue: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues

    Thanks

  • Profile Image

    Answered by Mobileonix on March 25, 2014 at 12:40 PM

    Yes sorry got that fixed cheers

  • Profile Image

    Answered by Carina on March 25, 2014 at 02:25 PM

    If you need further assistance, kindly let us know.

    Thank you