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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't Edit, Preview, or View Submission on Forms

    Asked by lwinterstein on July 14, 2011 at 11:29 AM

    I have mutiple forms.  Regardless of which form I choose and which option I pick (edit, preview, submission), it always brings up the same form.  I can't access the other forms.  How can this be fixed?

     

    Thank you,

    Laura

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    Answered by lwinterstein on July 14, 2011 at 11:34 AM

    I was using Firefox but have switched to Internet Explorer and that seems to have solved the problem.

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    Answered by allanftd on July 14, 2011 at 11:54 AM

    Hi lwinterstein,

    We're glad that you figured out the solution to your concern. Please let us know if you have any other questions or concerns.

    Thank you for using JotForm!

    JOTFORM SUPPORT

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    JotForm Support

    Answered by NeilVicente on July 14, 2011 at 12:11 PM

    Laura,

    You may also try emptying your Firefox's cache and see if it changes anything.

    To empty cache in Firefox:

    1.  Press Ctrl - Shift - Delete all at the same time

    2.  In the Clear Recent History popup, uncheck the stuff that you don't want cleared but be sure to keep Cache checked
    3.  Choose the timeframe to clear, preferably 'Everything' for cache
    4.  Click Clear Now

    I'm suggesting this since we advise against using Internet Explorer for creating your forms. Let us know if clearing cache in Firefox helps or not. We're looking forward to your response. Thank you!


    Neil

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    Answered by Noir on July 15, 2011 at 02:05 AM

    @allanftd

     

    Terrific answer! didnt help at all XD