What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Canceling subscription

    Asked by oregoncostaricaexchange on March 02, 2014 at 06:02 PM


    If I cancel my subscription will I still be able to access my submitted forms? How do I cancel my subscription?


    Thank you. 

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    Answered by pinoytech on March 02, 2014 at 08:08 PM

    Yes, you can still access your forms. Please follow this simple steps on downgrading your account since you are using Plimus to pay your subscription.

    1. Find your Plimus username in the email that was sent to you when you first paid for your JotForm subscription.

    2. Reset your Plimus password by entering your email and Plimus username in this page: https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3. Login to Plimus then cancel your subscription.

    Feel free to contact us again if you need further assistance.