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  • Profile Image

    contact forms not being sent to my email

    Asked by Walt Jackson  on March 03, 2014 at 10:35 AM

    I have two of your forms on my web site (lodgeattellico.com) last month they stopped forwarding to my email (reservations@lodgeattellico.com & info@lodgeattellico.com). They started back and now they have stopped commimg through again.

    These were free forms but they must work or we don't get any reservations

    can you tell me what to do

    Thank you

    Walt

    Page URL:
    lodgeattellico.com

    contact forms email web site site reservations
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 03, 2014 at 10:58 AM

    Hi Walt,

    You should now received email notifications. Kindly check.

    FYI, the reason why it stopped sending notifications is because one of your email ended in the bounce list due to the following reason.

    Result: 

    reservations@lodgeattellico.com is IN the bounce list  

    Reason(s) : smtp;550 5.1.0  sender rejected. IB504 - 205.201.131.142

    According to this reason, if I am not mistaken, your email service provider is rejecting messages coming from Jotform. Please check this article on how to resolved this issues. http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues. Please follow the suggestions on this guide, this would stop your form from getting this trouble again.

    Thanks!