What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my email not receiving forwarded messages as of March 27th?

    Asked by AWLCI on March 03, 2014 at 03:17 PM

    I have my settings on my jotforms set to forward any submissions to my email account. Unfortunately, none of the forms after March 27th are being forwarded. I checked to see if the recipient was still the same on my forms and it was. Any suggestions would be much appreciated, thank you!

    email forwarded My Forms Submissions recipient
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    JotForm Support

    Answered by KadeJM on March 03, 2014 at 03:55 PM

    I checked your Email Notifications and Everything and found that your email got bounced into our list. This is fairly common when you are using a custom email domain. I've removed you from our bouncelist and I would like to recommend that you refer to this guide for additional details to help prevent this problem in the future.

    Additionally, if you need to you can always use our Bouncetool to check your email address(es) being used at any time and remove them yourself if need be.

    Result: hr@xxxxxxxxxxx.org is IN the bounce list

    Reason(s) : smtp;550 5.1.0 sender rejected. IB504 - 198.x.xxx.xx