Does form URL have to include User Name?

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    Asked on March 03, 2014 at 06:08 PM

    Hi there


    Does the URL of the form always have to include the User Name of the form?   I understand its possible to use a custom domain per but when using a Custom Domain OR Custom URL, does it always include the User Name of the account?


    This will determine whether I need to sign up with a new User Name for a different business which I need to create a form for. 



  • Profile Image
    Answered on March 03, 2014 at 06:42 PM


    The Custom URL Name feature will always use the account name in the URL address.

    But when setting up Custom Domain, it actually can be done without the JotForm username on the URL address.

    As described in the guide -How-to-use-Custom-Domains-with-Jotform the form URL can be like this

    which does not include the JotForm account name.

    Hope this help. Inform us if you need further assistance.


  • Profile Image
    Answered on March 03, 2014 at 09:35 PM

    Hi Jonathan


    Thanks heaps for the reply :)  I have been playing around with it and am getting there.  Can you please confirm when using a Custom Domain, the "/form/1234###" will have to be used.  Under the "Embed Form" menu option I can rename the "1234###" to "whatever" but then it (/form/whatever" doesn't work when using the Custom Domain that has been setup. 


    Can you please confirm my understanding that basically we HAVE to use /form/1234### when using the Custom Domain setup.  Hope that makes sense!?




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    Answered on March 03, 2014 at 10:41 PM

    Hello owenow,

    It is possible to replace the form ID with your own texts in your form URL. You can take advantage of the combination of custom domain and custom URL feature.

    Here are the steps you should follow to achieve your requirement:

    1. Load your form in editor.

    2. Click on "Setup & Embed" and then click on "Embed Form"

    3. Generate your custom URL. Please check the screenshot below:

    4. Please be noted that custom URL works in this format:

    5. Now as you have your own custom URL, you can use our custom domain feature which will not have form ID in the URL.



    This is your original form URL:

    You can use custom URL to change the URL to this:

    and finally use custom domain to produce this URL:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    Answered on March 03, 2014 at 10:57 PM

    Hi Ashwin


    Thanks for the help but unforutnately still cannot get it to work.  The further I can get is to get the Custom Domain to work with the ID in the URL i.e. but cannot get it to work with the Custom URL.  


    When I do the Custom URL (assume I use "testForm") per your steps 1-5 and then try to incorporate this into the Customer Domain (which appears to be working), it doesn't work.  I'm not really understanding how the final Custom Domain combined with Custom URL comes to but if it worked that would be awesome!  


    Could you please advise what I could be doing wrong?


    Thanks heaps!

  • Profile Image
    Answered on March 04, 2014 at 12:40 AM


    First you have to create a custom URL on the form builder by following this guide:

    Let's assume you used custom name "testForm". When you integrate it with your custom domain, it should be like the following.

    Where: <-- Is the Custom Domain

    owenow <-- Your Jotform username

    testForm <-- Custom Name

    Hope this helps!

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    Answered on March 04, 2014 at 12:47 AM

    Hi EltonCris

    Thanks for that,  yes now works. 

    But per previous reply from JotForm Support, is it possible to use a Custom Domain and Custom Name without the UserName or FormID being in the URL? 

    Hopefully the next Support staff to look into this can have a quick read of the entire thread so they get a full understanding of what I am trying to do. 




  • Profile Image
    Answered on March 04, 2014 at 01:00 AM


    My apologies. I have clearly missed your idea from the previous thread.

    Unfortunately, what you're trying to achieved isn't possible with custom domain & custom URL. Custom URL will not work without the username. The username serves as a unique identifier that's why it is not possible to replace it with anything else.

    How about downloading the entire form source code instead and host it on your server? This way you have the full control of the URL naming, you can place the form files on a folder to create a better URL.

    Example: or just or even, there are many possibilities.

    Thank you!

  • Profile Image
    Answered on March 04, 2014 at 01:15 AM

    No apolgy needed, you guys are so helpful! 

    AND thank you for reading the other threads AND thank yu for the work around solution.  I do have a WordPress website so I will just embed it there :) awesome!   

    One things I can't get my head around is if I provide the user the option to Upload Files, where do the files actually get uploaded too?  Is it where my website is being hosted or does it still get stored with JotForm?  Im a bit of a non-tech so trying to get my head around all this!


  • Profile Image
    Answered on March 04, 2014 at 02:55 AM


    Thanks! :)

    The files will always be uploaded to Jotform servers. However, you can enable send uploads to FTP on your form if you'd like a copy of the files to be forwarded on your server.

    By the way, may we suggest to open unrelated questions to a separate thread next time so we can assist you better without tamping the main topic on this thread. Thanks for your understanding.