What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I be emailed about Pending Payments/Submissions?

    Asked by ywammadison on March 03, 2014 at 11:30 PM

    I have my form set to send me a pending payment email but I still don't receive one and my notification settings look OK. what am I doing wrong
    ?

     

    http://www.jotform.com//?formID=41196480950155

    Page URL:
    http://www.ywammadison.org/donate/

    Submissions pending payments pending status thanks
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    Answered by pinoytech on March 04, 2014 at 12:39 AM

    Hi,

    Yes, you can set the Pending Payment Email to YES to allow email even payment transaction were not done. You can find this property in the payment field.

    If you need further assistance, please let us know.

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    Answered by ywammadison on March 04, 2014 at 10:41 PM

    Thanks! That was easy. 

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    Answered by pinoytech on March 04, 2014 at 10:44 PM

    You are welcome. If you need our assistance again, please feel free to contact us at anytime.

    Have a nice day!

  • Profile Image

    Answered by happioca on April 30, 2014 at 07:23 PM

    I have my form set to send me a pending payment email but I still don't receive one and my notification settings look OK. what am I doing wrong?

     

    http://www.jotform.com//?formID=41196480950155

  • Profile Image

    Answered by happioca on April 30, 2014 at 10:11 PM

    thanks for your quick attention. something happened and I got all the emails, later on in the day.

     

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    JotForm Support

    Answered by liyam on May 01, 2014 at 02:24 AM

    Thanks for keeping us posted, happioca.

    Please do let us know if you have other questions or concerns.

    Thanks.