Unable to confirm email address change

Hi,

I changed my primary email address on my Jotform account. Jotform sent an email to confirm this change. However, when I click on the link, I receive a message that the site cannot be found (urldefense.proofpoint.com’s server IP address could not be found). I am unable to confirm my email change. This is urgent as my initial listed email account will be deactivated today.

Please advise.

Thanks,

Dr. Iammatteo

Hello,

Thank you for reaching out.

This seems to be a message from some kind of firewall.

Could you try to click on the link while connected to another network and/or via a different device?

Best regards

Great. I was able to use another device and open the link. Thank your for your prompt response and for resolving the issue.