I'm afriad that i can't get the submission, could you kindly check for me?

  • Profile Image
    babymio
    Asked on July 14, 2011 at 10:38 PM
  • Profile Image
    babymio
    Answered on July 14, 2011 at 10:40 PM

    that form is not created by the account now.

    I haven't do any registration before putting up the form, and the link is http://form.jotform.com/form/11932024289, thanks!

  • Profile Image
    allanftd
    Answered on July 15, 2011 at 12:44 AM

    Hi babymio,

    The form http://form.jotform.com/form/11932024289 was created by your guest account and not your free JotForm account (babymio). You can clone this form to your babymio free account so that you can access submissions when you log in to your JotForm account. 

    Please check out this tutorial on how to clone an existing form using its URL - http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    It may also help that from now on, you use the URL http://www.jotform.com/form/11932024289 when embedding the form in the future

    We hope you find this information useful. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    babymio
    Answered on July 15, 2011 at 12:51 AM

    thanks for your reply.

     

    However, i want to trace back the submissions in these 2 days... can I?

  • Profile Image
    brx250
    Answered on July 15, 2011 at 02:22 AM

    Hi babymio,

    Thank you for using JotForm.

    Unfortunately, I believe there's no way of accessing the submissions of a guest account. Anything that was sent before you signed up for a free account will not be retrieved. The only way to access the submitted information is to look into your email. Hopefully the data is still there. All guest/session accounts are given only 20 submissions. No information is stored and everything is forwarded to the email address that you've specified.

    If you have any additional questions or suggestions, please feel free to contact us.

     

    _____________________________________________
    Albert | JotForm Support