Unable to edit the templates

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    Asked on March 04, 2014 at 10:03 AM

    Hi there,

    I am trying to create a custom made survey with Jotform.  I've seen the templates but unless I'm doing something wrong, I can't seem to be able to modify them to edit and change the wording and choices.

    Could you help me please and send me an answer to THE FOLLOWING EMAIL PLEASE:


    Thank you


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    Answered on March 04, 2014 at 11:35 AM

    Hello Sabrina,

    Have you checked our guide already on how to use form templates? Please check it here:  http://www.jotform.com/help/106-How-to-Use-the-Form-Templates

    You should actually not have any problem editing the form. If you are unable to make any modification then it must be an issue related to your own browser. Clearing your browser cache should solve your problem. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    If the issue persists, do get back to us with a screenshot of your form editor with the template and we will take a look. The following guide should help you in uploading image in your forum post :  http://www.jotform.com/answers/277033

    Thank you!