What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to edit the templates

    Asked by Femmessor on March 04, 2014 at 10:03 AM

    Hi there,

    I am trying to create a custom made survey with Jotform.  I've seen the templates but unless I'm doing something wrong, I can't seem to be able to modify them to edit and change the wording and choices.

    Could you help me please and send me an answer to THE FOLLOWING EMAIL PLEASE:


    Thank you


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    JotForm Support

    Answered by ashwin_d on March 04, 2014 at 11:35 AM

    Hello Sabrina,

    Have you checked our guide already on how to use form templates? Please check it here:  http://www.jotform.com/help/106-How-to-Use-the-Form-Templates

    You should actually not have any problem editing the form. If you are unable to make any modification then it must be an issue related to your own browser. Clearing your browser cache should solve your problem. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    If the issue persists, do get back to us with a screenshot of your form editor with the template and we will take a look. The following guide should help you in uploading image in your forum post :  http://www.jotform.com/answers/277033

    Thank you!