What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Feature request: limit coupon use for orders without payment

    Asked by PetraTest on March 04, 2014 at 11:39 AM

    I am pleased that I can now set a limit on how many times a coupon cond can be used. But it does not work when the discont makes the product free and thus not go through the payment process.

    I would like to make another feature request for you to adjust so that the system is able to detect if a coupon codes has been used, even if the order does not go through the payment process.

    It is especially imoprtant to be able to limit the use of free code since we do not want them to fall into the wrong hands.

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    Answered by jedcadorna on March 04, 2014 at 01:29 PM


    Thank you for contacting us.

    Your request has been submitted to our higher level of support. You will be notified once an update is available but we cannot promise when this feature will be implemented. The decision will be made by our dev team.

    Just a quick question about your request. Are you referring about the active coupon codes being validated if these are already added in your payment wizard or not?

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    Answered by PetraTest on March 05, 2014 at 03:30 AM

    Please have a look at this thread for more info: http://www.jotform.com/answers/314112-Feature-request-Option-to-set-expiration-date-of-a-coupon-codes-#10 

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    JotForm Support

    Answered by jonathan on March 05, 2014 at 04:41 AM



    Thank you for the additional info.

    A feature request ticket had already been submitted and assigned to our developer.

    You will be notified for any status update when available via this thread.

    Thank you.

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    JotForm Support

    Answered by NeilVicente on March 06, 2014 at 12:04 PM


    We have just released an update that addresses this issue. Please test it out and let us know if you're still having problems