What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    It says I have my submission limit, why?

    Asked by scoa123 on March 04, 2014 at 12:20 PM

    I thought that we were alloted 100 submissions for the free account. My form submissions are being categorized as SSL for some reason. I had wanted the regular security level not the SSL.

    I was notified that my forms are disabled. Is there any way this could be adjusted?

    Page URL:

  • Profile Image

    Answered by EliezerN on March 04, 2014 at 02:57 PM


    Pleaes note that the Regular submissions are different from SSL secure submissions. So, as general limits you have 100 submissions per month, but just 10 SSL secure submissions per month. So, you have exceeded the 10 SSL limit. I have reset your submission counter and your forms are available now, please note that we can only do this once only.

    So, in order to help you to prevent your form from receiving SSL submissions, can you share the exact URL of the page where your form is embedded so that we can inspect it? I could not find it.

    In the mean time please make sure that the Secure form box in the Embed Form wizard is unchecked:

    We will wait for your reply.