What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Embedded a form as non-secure but still counts as secure submission

    Asked by lwchurchca on March 04, 2014 at 01:49 PM

    Hi there,


    I have a form that is not a secure form, but you have charged me for secure submissions for this form. Now my account is disabled. How can I fix this? I don't need the form to be secure. Thanks!

    SSL submission Overlimit
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    Answered by jedcadorna on March 04, 2014 at 03:43 PM


    Thank you for contacting us.

    Can you please share to us your website URL where your form is embedded? Make sure that you use http://form.jotform instead of https://secure.jotform.

    I have reduced your SSL submission so your account will not be disabled, Take note that we can only do this once if your account has been disabled due to improper usage of embed URL you either have to upgrade or wait for the counter to reset back to 0 which happens every 1st of the month.

    Please make sure to double check that you are using the non-secure embed URL.

    If "Secure form" is ticket then you are using the SSL. Other reason on why you are getting secure submissions is that your website forces you to use SSL, an example to that are facebook they forces you to use secure forms when embedding to their site.

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    Answered by lwchurchca on March 04, 2014 at 05:18 PM

    Thanks! I did check the form and the secure button was never checked, so I'm not sure how it happened. Here is the link to the web page that the form was on:


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    Answered by jedcadorna on March 04, 2014 at 05:32 PM

    Your website is using a secure submission link. Please change it to http://form.

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    Answered by lwchurchca on March 04, 2014 at 05:47 PM

    Got it, thanks!