What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form stopped working properly

    Asked by FootballWest on March 04, 2014 at 10:10 PM

    I have a form which was working fine but now is not.  It is still submitting the information, but the formatting is all over the place and it seems to be adding all the answers in text on multiple occasions before the correct format.  Difficult to describe but the attached screenshot shows what I mean.  The one on the left is what it should look like, and was until a few days ago.  The one on the right is what it looks like now.  Would love any help anybody could provide on this.

    Page URL:
    http://www.jotform.com//?formID=40058792406961

    Screenshot
    stopped working format love attached all
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 04, 2014 at 11:54 PM

    Hello FootballWest,

    Have you done any changes in your form's notification email alert recently? Upon checking your form's notification, I did not find any issue with that. The submission emails format should be displayed correctly.

    I would suggest you to delete the notification email alert and add it again. Here is a guide to help you delete the notification:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by FootballWest on March 05, 2014 at 01:26 AM

    Thank you very much.  I did that and it fixed the problem.  Thanks again.

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    JotForm Support

    Answered by ashwin_d on March 05, 2014 at 01:40 AM

    Hello FootballWest,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.
    Thank you!