a form field's dropdown list won't display on an iPhone?!?

  • Profile Image
    tfbmarketing
    Asked on March 05, 2014 at 07:37 AM

    Someone who recently submitted one of our JotForms reported that his iPhone was unable to display the dropdown list for a field on the form.  I was shocked to see many other iPhone incompatibility issues posted in the users' forum, some over a year old.  The iPhone isn't going away anytime soon, so I hope JotForm is close to releasing a new iPhone-compatible version.

     

    Please advise if there's a fix for the issue I'm reporting here.

     

    Thanks.

  • Profile Image
    ashwin_d
    Answered on March 05, 2014 at 08:53 AM

    Hello tfbmarketing,

    I did check your webpage in iPhone simulator and was unable to replicate the issue you are having. The dropdown field is displayed as expected. Please check the screenshot below:

    I also checked your form in my iPhone device and still unable to replicate the said problem. Have you checked it yourself and were you able to reproduce the issue? (I checked it in iPhone 4S.)

    We will wait for your response.

    Thank you!

  • Profile Image
    tfbmarketing
    Answered on March 05, 2014 at 06:00 PM
    Thanks for testing this on an iPhone 4. I don't have an iPhone, so I can't
    test it. And I don't know what model iPhone the user who reported this
    problem has.
    We've been using this form since late-November (about 60 submissions since
    then). No other user has reported any problem, so hope all goes smoothly
    going forward.
    We can consider this thread closed now.
    ...
  • Profile Image
    Carina
    Answered on March 05, 2014 at 07:29 PM

    Feel free to contact us if you need further assistance in this or in other issues.

    Thank you.