What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    a form field's dropdown list won't display on an iPhone?!?

    Asked by tfbmarketing on March 05, 2014 at 07:37 AM

    Someone who recently submitted one of our JotForms reported that his iPhone was unable to display the dropdown list for a field on the form.  I was shocked to see many other iPhone incompatibility issues posted in the users' forum, some over a year old.  The iPhone isn't going away anytime soon, so I hope JotForm is close to releasing a new iPhone-compatible version.

     

    Please advise if there's a fix for the issue I'm reporting here.

     

    Thanks.

    Page URL:
    http://tomblaisse.com/webinar_PA.html

    dropdown list form field JotForm style size reporting
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    JotForm Support

    Answered by ashwin_d on March 05, 2014 at 08:53 AM

    Hello tfbmarketing,

    I did check your webpage in iPhone simulator and was unable to replicate the issue you are having. The dropdown field is displayed as expected. Please check the screenshot below:

    I also checked your form in my iPhone device and still unable to replicate the said problem. Have you checked it yourself and were you able to reproduce the issue? (I checked it in iPhone 4S.)

    We will wait for your response.

    Thank you!

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    Answered by tfbmarketing on March 05, 2014 at 06:00 PM
    Thanks for testing this on an iPhone 4. I don't have an iPhone, so I can't
    test it. And I don't know what model iPhone the user who reported this
    problem has.
    We've been using this form since late-November (about 60 submissions since
    then). No other user has reported any problem, so hope all goes smoothly
    going forward.
    We can consider this thread closed now.
    ...
  • Profile Image

    Answered by Carina on March 05, 2014 at 07:29 PM

    Feel free to contact us if you need further assistance in this or in other issues.

    Thank you.