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    Jotform Input fields jumping cursor on ipad 1

    Asked by Nick on March 05, 2014 at 09:23 AM

    Hi, I've set up a iframe Jotform on my test site which is working fine including the captcha the problem is with iPad version when you try to input details the cursor jumps up the page behing the google map and you cannot input detail, you can do it on *required fields but even then have to press it couple of times plus check box is 'red outline'. It works fine on iphone/desktop its just the ipad (ipad 1) that isn't right?

     

    thanks

    Page URL:
    http://ed2014.businesscatalyst.com/contact.html

    JotForm ipad problem check
  • Profile Image
    JotForm Support

    Answered by Welvin on March 05, 2014 at 10:05 AM

    Hi Nick,

    Kindly try it without the script tags, this codes:

    <iframe id="JotFormIFrame" allowtransparency="true" src="//form.jotformeu.com/form/40094455791358" frameborder="0" style="width:300px; height:438px; border:none;" scrolling="no"></iframe>

    Let us know for the results.
    Thanks
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    Answered by NickDann on March 05, 2014 at 10:24 AM

    Hi Welvin,

    Tried that and it still makes the input cursor jump up the page but oddly the input goes into the correct field once you start typing, just concerned that wouldn't be obvious to anyone other than me…

    anything else to try? many thanks

    Nick

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    JotForm Support

    Answered by KadeJM on March 05, 2014 at 11:56 AM

    Hi Nick, I checked this on my iPad Mini (iOS 7.0.6) where I think I believe I am seeing the same issue you are talking about. When the Input is Selected it jumps up slightly but then returns to the input spot to continue though I did not have any further problems other then this since it accepted data when filling out the rest of your form. So I think that may be what you are referring to.

    Please try appending the end of your embedded form within the iframe using an extra line of code added as " ?nojump " to see if that helps any. It would be something like this:

    <iframe id="JotFormIFrame" allowtransparency="true" src="//form.jotformeu.com/form/40094455791358?nojump" frameborder="0" style="width:300px; height:438px; border:none;" scrolling="no"></iframe>

     

     

    If it continues giving you issues just let us know and we'll help troubleshoot it more for you.

  • Profile Image

    Answered by NickDann on March 05, 2014 at 12:04 PM

    Hi Kade

    Tried it and it still seems to be jumping although it does still fill the correct fields the cursor jump may confuse users

    thanks

    Nick

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    JotForm Support

    Answered by KadeJM on March 05, 2014 at 12:41 PM

    I apologize that this didn't seem to help. It's noted that you said this was happening on the iPad 1 and as far as I know that uses iOS 3.2 which is extremely outdated. I think at this point you may want to consider upgrading as I think it is likely a major part of the problem with this. Our forms require and use the latest versions of softwares, hardwares, and firmwares to run properly otherwise strange issues like this can sometimes occur.

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    Answered by NickDann on March 05, 2014 at 05:20 PM
    Hi Kade, I have also tried same on a new iPad mini and that also behaves oddly with random cursor positions and movements of page once cursor is placed. It's not as bad as iPad 1 but still different to iPhone and desktop?