Once I synced my Jotform account with CC, CC automatically sent out a Welcome e-mail

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    RMK73ELake
    Asked on March 06, 2014 at 04:30 AM

    Once I synced my Jotform account with CC, CC automatically sent out a 'welcome' email to all of my previously received submissions through Jotform. That meant that if someone completed my form on my webpage in November and I synced my Jotform account with CC in March, all of those November inquiries got a standardized 'welcome' letter on the date of the sync from CC. This can NOT and should NOT happen. Something needs to be fixed here!



    This is a re-post of a comment on JotForm Now Integrates with Constant Contact

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    jonathan
    Answered on March 06, 2014 at 06:45 AM

    Hi,

    The triggering of welcome e-mail for those already subscribed users is not caused by Jotform integration. It is actually on the CC side.

    You can disable the CC welcome e-mail for the already subscribed users through CC.

    I searched the CC support page and found this solution

    Please try the suggested solution on your end. Inform us if there are still issue.

    Thanks.