What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Once I synced my Jotform account with CC, CC automatically sent out a Welcome e-mail

    Asked by RMK73ELake on March 06, 2014 at 04:30 AM

    Once I synced my Jotform account with CC, CC automatically sent out a 'welcome' email to all of my previously received submissions through Jotform. That meant that if someone completed my form on my webpage in November and I synced my Jotform account with CC in March, all of those November inquiries got a standardized 'welcome' letter on the date of the sync from CC. This can NOT and should NOT happen. Something needs to be fixed here!



    This is a re-post of a comment on JotForm Now Integrates with Constant Contact

    Submissions JotForm email jotform account
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    JotForm Support

    Answered by jonathan on March 06, 2014 at 06:45 AM

    Hi,

    The triggering of welcome e-mail for those already subscribed users is not caused by Jotform integration. It is actually on the CC side.

    You can disable the CC welcome e-mail for the already subscribed users through CC.

    I searched the CC support page and found this solution

    Please try the suggested solution on your end. Inform us if there are still issue.

    Thanks.