Once I synced my Jotform account with CC, CC automatically sent out a Welcome e-mail

RMK73ELake
Asked on March 06, 2014 at 04:30 AM

Once I synced my Jotform account with CC, CC automatically sent out a 'welcome' email to all of my previously received submissions through Jotform. That meant that if someone completed my form on my webpage in November and I synced my Jotform account with CC in March, all of those November inquiries got a standardized 'welcome' letter on the date of the sync from CC. This can NOT and should NOT happen. Something needs to be fixed here!

This is a re-post of a comment on Jotform Now Integrates with Constant Contact
Jonathan

Jotform Support

Answered on March 06, 2014 at 06:45 AM

Hi,

The triggering of welcome e-mail for those already subscribed users is not caused by Jotform integration. It is actually on the CC side.

You can disable the CC welcome e-mail for the already subscribed users through CC.

I searched the CC support page and found this solution

Please try the suggested solution on your end. Inform us if there are still issue.

Thanks.