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toledobannersAsked on March 6, 2014 at 10:28 AM
I set up shipping rates, but when a product is selected the form only shows the total for the product and doesn't show what the shipping cost will be. I really don't want to surprise my customer on the checkout page when they see there is shipping fees. And I don't want to have to clutter my form even more with a message telling them how much shipping will be and that they need to click submit to see what shipping will be. How can you make this happen?
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Ashwin JotForm SupportReplied on March 6, 2014 at 11:39 AM
Hello toledobanners,
Currently, the shipping cost feature is designed in such a way that it is only added to invoice when you are redirected to the payment page. Please check the screenshot below:
Unfortunately, there is no other option to display the shipping cost within the payment question before the page is submitted. Only option is to add "Shipping Cost" as a new product and make it selected by default which you have already done in your form.
Thank you!