What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why isn't shipping cost shown on total amount on form?

    Asked by toledobanners on March 06, 2014 at 10:28 AM

    I set up shipping rates, but when a product is selected the form only shows the total for the product and doesn't show what the shipping cost will be. I really don't want to surprise my customer on the checkout page when they see there is shipping fees. And I don't want to have to clutter my form even more with a message telling them how much shipping will be and that they need to click submit to see what shipping will be. How can you make this happen?

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    JotForm Support

    Answered by ashwin_d on March 06, 2014 at 11:39 AM

    Hello toledobanners,

    Currently, the shipping cost feature is designed in such a way that it is only added to invoice when you are redirected to the payment page. Please check the screenshot below: 

    Unfortunately, there is no other option to display the shipping cost within the payment question before the page is submitted. Only option is to add "Shipping Cost" as a new product and make it selected by default which you have already done in your form.

    Thank you!