why isn't shipping cost shown on total amount on form?

  • Profile Image
    Asked on March 06, 2014 at 10:28 AM

    I set up shipping rates, but when a product is selected the form only shows the total for the product and doesn't show what the shipping cost will be. I really don't want to surprise my customer on the checkout page when they see there is shipping fees. And I don't want to have to clutter my form even more with a message telling them how much shipping will be and that they need to click submit to see what shipping will be. How can you make this happen?

  • Profile Image
    Answered on March 06, 2014 at 11:39 AM

    Hello toledobanners,

    Currently, the shipping cost feature is designed in such a way that it is only added to invoice when you are redirected to the payment page. Please check the screenshot below: 

    Unfortunately, there is no other option to display the shipping cost within the payment question before the page is submitted. Only option is to add "Shipping Cost" as a new product and make it selected by default which you have already done in your form.

    Thank you!