What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    having great deal of problems

    Asked by loyolmedo on July 15, 2011 at 11:34 PM

    I knew it was to good to be true,
    I am testing out your services before upgrading, and im trying to use the HTML, and im having so many issues with it. Its lagging the whole jotform.com site for me and its extreamly irritating when i type a whole page in the HTML to find out the EDIT HTML Button is still up .. i push it .. everything goes blank .. and the complete button pops up. This has happened Twice, and i am at a loss for words my entire day has revolved around wording this form for my auction listing. Please help!

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    Answered by allanftd on July 16, 2011 at 01:36 AM

    Hi loyolmedo,

    Thank you for your message. Note that the Free Text (HTML) field works for basic HTML tags only. For security reasons, some tags are not allowed, such as <script> and <iframe> among others.  It will also help to keep the snippets of html codes short and simple in order for the form to load faster and improve performance.

    We hope this will somehow help you plan on how to use the Free Text (HTML) field more effectively to meet your needs. If you need further assistance in creating forms, please let us know.

    Thank you for using JotForm!

    JOTFORM SUPPORT